This wikiHow teaches you how to track Amazon orders with Alexa. Alexa will only report the order with the closest delivery date. You can also use the Alexa app to change some settings on how Alexa gives you tracking information and how it gives you tracking notifications on an Echo device.
Method 1 of 2: Use voice commands
Step 1. Say "Alexa"
Say the command to wake up Alexa and she will start listening to you for the next command.
The default command to wake her up is "Alexa", but if you've set another word to wake her up like "Echo", "Amazon", or another command, then use the command you assigned earlier
Step 2. Ask Alexa to track your order
You can say, "Alexa, track my order", or "Alexa, where are my things?" and Alexa will tell you the estimated delivery date of the package that will arrive first or if the order has been delayed. Alexa can track any order placed on Amazon, even orders purchased from third parties or non-Prime items.
Prime Now orders receive tracking information via email or text messages
Step 3. Ask Alexa to review your notifications
When you have a notification, the light ring on the Alexa device will blink yellow. You can review a package received notification by saying, "Alexa, check the notifications" and it will list all read and unread notifications.
Unless you have changed your Amazon settings, you will receive tracking notifications when the order is out of delivery, has been delivered, or has been delayed
Method 2 of 2: Enable trace notifications
Step 1. Open the Alexa app
It's the app with the icon that represents a blue speech bubble with a white outline.
You can download the Alexa app on an Android phone from the Google Play Store or on an iPhone from the App Store and then log in with the Amazon account you ordered with
Step 2. Touch ☰
It's the three-line icon in the upper-left corner of the screen.
Step 3. Tap Settings
It's near the bottom of the menu.
Step 4. Tap Notifications
It may be necessary to scroll down to see them.
Step 5. Tap Purchase Notifications
It's at the top of the page.
Step 6. Activate the Notification options
Tap the switch to place each of the notification options in the 'ON' position. The switch will be ON when it is blue, and OFF when it is gray with white. Turn on the following notification options:
- Delivery notifications: Turn on the switch to receive notifications in Alexa when a package is out of its delivery date and when it is delivered. You will hear a chime and the Alexa ring will flash yellow.
- Give product names: Turn on the switch to hear what products come in the order when you hear a tracking notification.
- Give product names, "Where are my things?": Turn on the switch to hear what products come in the order when you ask "Alexa, where are my things?" or "Alexa, track my order."
- Reorder notifications: Turn on the switch to receive notifications about the reordering of products you have previously ordered.